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HTPG Staff Resources

This page contains links, documents and tools relating to sales and products of HTPG products. If you have a resource you would like added or if you find a resource that is broken or no longer applicaple please contact the administrator.

General Resources

Products ANd engineering

Obsolete Literature

Quote templates

RUSSELL PRICE BOOK
KRAMER PRICE BOOK
PARTS PRICE BOOK
WITT PRICE BOOK

Contact Quick Reference

Equipment Orders: equipment@htpg.com Parts Orders: parts@htpg.com Parts: 1-800-288-9488 opt 2 Customer Service: 1-800-288-9488 opt 3 Primary CSR: Jeremiah Justice (256) 259-7452 jeremiah.justice@htpg.com Back Up CSR: Leslie Morrison (256) 259-7451 leslie.morrison@htpg.com Customer Service Supervisor: Charlotte Guthrie (256) 259-7462 charlotte.guthrie@htpg.com Application Engineering: 1-800-288-9488 opt 5 Primary AE: Daryl McCoy (678) 323-4933 daryl.mccoy@htpg.com Applications Manager: Steve Charters (678) 323-4926 steve.charters@htpg.com Director - Western Region: Ron Stewart (480) 320-0269 ron.stewart@htpg.com Marketing Director: Raleigh Thompson (678) 323-4927 raleigh.thompson@htpg.com Technical Support: (256) 259-7400 opt 7 EcoNet Field Support: (256) 575-2080 External Warhouse: (256) 575-3116

Packaged Refrigeration Systems

Next gen all-temp unit coolers (Low profile)

Center Mount & Low Velocity unit coolers

Medium profile unit coolers

Heavy Duty Unit Coolers

warehouse unit coolers

Next-Gen minicon 1/2 - 6 hp condensing units

Next-Gen II 3 - 22 HP Condensing units

QV-Series 15-100

Next-Gen Water Cooled 1/2 - 6 HP Condensing Units

Remote air cooled condensers

CHANGE/ CANCELLATION/ RETURN POLICies

Returns and Restocking Policy All return requests must be coordinated through a Customer Service Representative who will submit for approval. The standard restocking fee for all returned products will be 25% of the invoiced price of the unit. The customer will be responsible for all return freight charges. Only standard stocking products should be returned. Standard stock is defined as products carried in a HTPG warehouse as a stocking item. Change and Cancellation Policy HTPG understands that product orders may need to be cancelled or changed. 1. All cancellations or change requests should be coordinated through HTPG customer service. 2. If no purchased parts have been ordered or production started on the unit, the unit may be cancelled or changed without any cancellation charge. Check with the CSR for status of the unit. 3. Cancellation or change fees will be based on status of the order in production process. 4. Orders requested with an expedited lead time, "Rush" or "Fast Ship", cannot be cancelled. 5. Orders with coated coils and/or housings are subject to a 100% cancellation fee on day 3 following placement of order.